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GENERAL TERMS AND CONDITIONS (GTC)

Sarah Communications
Mautner-Markhof-Gasse 9
1110 Vienna, Austria
Phone: +43 6609097218
Email: info@sarah-communications.com
Website: www.sarah-communications.com

1. Scope

These General Terms and Conditions (GTC) apply to all contracts and business relationships between Sarah Communications (hereinafter "we" or "us") and our clients (hereinafter "client" or "you"). Any differing, supplementary, or contradictory terms of the client will only be recognized if we explicitly agree to them in writing.

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2. Conclusion of Contract

The contract between us and the client is concluded upon the acceptance of an offer from the client or upon the confirmation of the order by us. Our offers are non-binding and subject to change unless otherwise explicitly agreed.

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3. Description of Services

Our services are based on the agreements in the respective contract or in the order confirmation. The exact nature and scope of the services to be provided will be defined individually. Any changes or additions to the agreed services require the written consent of both parties.

 

4. Prices and Payment

The agreed prices are exclusive of statutory VAT. Payments are due in accordance with the agreed payment terms. If the client is in default of payment, we are entitled to charge default interest of 8% per annum. In the event of a payment delay, we are also entitled to suspend the further execution of the contract until the outstanding amounts are settled.

 

5. Client's Cooperation Obligations

The client undertakes to provide us with all necessary information and documents for the provision of our services in a timely manner. The client is also obliged to inform us of any relevant changes in circumstances that may affect the execution of the order. The client is responsible for any costs and damages arising from late or incomplete cooperation.

 

6. Liability

We are only liable for damages resulting from gross negligence or intent. For damages caused by slight negligence, we are only liable if a significant contractual obligation is violated. In this case, liability is limited to the typical and foreseeable damage.

 

7. Copyright and Usage Rights

All works created by us, including drafts, designs, texts, graphics, and other materials, remain our property. The client is granted a simple, non-transferable right to use the works created by us, which is limited to the contractual purpose and period. Any further use, especially the transfer to third parties, requires our explicit consent.

 

8. Confidentiality

We undertake to treat all information provided by the client in the course of the contractual relationship confidentially and not to disclose it to third parties unless there is a legal obligation or the client has expressly consented to such disclosure.

 

9. Data Protection

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and applicable data protection regulations. Further information on data protection can be found in the privacy policy on our website.

 

10. Termination

The contract can be terminated by either party with a notice period of 7 days in writing. In the event of termination by the client, the client is obliged to pay for all services rendered up until the termination.

 

11. Final Provisions

Austrian law applies to all disputes arising from or in connection with this contract. The competent court is Vienna, unless mandatory legal provisions dictate otherwise.

If any provision of these GTC is invalid or unenforceable, the validity of the remaining provisions will not be affected. The invalid provision will be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision.

PRIVACY POLICY


Last updated: 20th March 2025

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Sarah Communications (hereinafter referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information that you provide to us through our website [www.sarah-communications.com].

 

1. Data Controller
Sarah Communications
Mautner-Markhog-Gasse 9, 1110 Wien, Austria
Email: info@sarah-communications.com
Phone: +43 660 909 7218
Website: www.sarah-communications.com

 

2. Purpose of Data Collection
We collect personal data for the following purposes:

  • To respond to your inquiries, provide services, and maintain contact.

  • To improve our services and Website.

  • To send you updates, newsletters, or promotional material, if you have consented to this.

  • To comply with legal obligations.

 

3. Types of Personal Data We Collect
We may collect the following types of personal data:

  • Contact information (e.g., name, email address, phone number)

  • Communication data (e.g., messages sent to us via email or through our Website)

  • Information related to our services (e.g., preferences, project details, inquiries)

 

4. Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • Consent: When you provide your consent to process your personal data for a specific purpose (e.g., subscribing to our newsletter).

  • Contractual necessity: When we process your data to fulfill a contract or provide requested services.

  • Legitimate interests: For the purposes of running and improving our Website and services.

  • Compliance with legal obligations: When required by law, such as retaining certain data for tax or business-related purposes.

 

5. How We Share Your Data
We do not sell or rent your personal data to third parties. However, we may share your data with the following categories of recipients:

  • Service providers who help us deliver services or operate our Website (e.g., web hosting, IT support).

  • Legal authorities when required by law (e.g., to comply with a legal obligation).

 

6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or for as long as required by law.

 

7. Data Security
We take reasonable precautions to protect your personal data from loss, misuse, unauthorized access, or disclosure. These include physical, technical, and organizational measures to safeguard your data.

 

8. Your Rights
As an individual whose personal data we process, you have the following rights under the GDPR:

  • The right to access: You can request a copy of your personal data that we process.

  • The right to rectification: You can request corrections or updates to your personal data.

  • The right to erasure (right to be forgotten): You can request that we delete your personal data under certain circumstances.

  • The right to restriction of processing: You can request that we limit the processing of your personal data.

  • The right to data portability: You can request that we transfer your personal data to another provider, where technically feasible.

  • The right to object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

  • The right to withdraw consent: If processing is based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at info@sarah-communications.com.

 

9. Third-Party Content and External Links
Our Website may contain links to third-party websites, services, or content. Please be aware that we are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Website. You can control cookies through your browser settings and opt out of certain tracking technologies. Please refer to our [Cookie Policy] for more details.

 

11. Data Transfers
As we operate internationally, your personal data may be transferred to countries outside the European Economic Area (EEA), where different data protection laws may apply. We will ensure that appropriate safeguards are in place, including standard contractual clauses, to protect your data in these cases.

 

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check this Privacy Policy periodically for any updates.

 

13. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:
Sarah Communications
Mautner-Markhog-Gasse 9, 1110 Wien, Austria
Email: info@sarah-communications.com
Phone: +43 660 909 7218

 

14. Complaints
If you believe that we are processing your personal data in violation of the GDPR, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde).

Austrian Data Protection Authority (DSB)
Wickenburggasse 8, 1080 Vienna, Austria
Email: dsb@dsb.gv.at
Website: https://www.dsb.gv.at/

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